This privacy policy explains how Invacare handles information submitted through website forms, documentation requests, quote discussions, and service support communications. The site is designed for business users, healthcare organizations, DME distributors, and clinical operations teams. It is not intended for emergency care or for submission of unnecessary patient health information.
We may collect contact name, organization, work email, phone number, country, facility type, request category, product interests, service geography, message content, and technical site information such as page interactions or security logs. If a request includes patient-related information, only the minimum necessary details should be provided and handled according to applicable law and customer agreement.
Information may be used to respond to inquiries, prepare equipment quotes, route service requests, provide manuals or compliance documents, improve support workflow, maintain security, and meet legal obligations. Requests may be shared internally with sales, service, regulatory, quality, or technical support teams when needed to answer the inquiry.
Invacare uses administrative, technical, and organizational safeguards appropriate for commercial medical equipment communications. Retention periods depend on the nature of the request, customer relationship, legal requirement, and quality record obligation. Users may request correction or deletion where applicable law permits.
You may choose not to submit a form and may contact the organization through other listed channels. Marketing communications, where offered, can be declined or unsubscribed. For privacy questions, contact [email protected] and include the country or region relevant to the request.